The Q5 values its customers and respects your privacy. We collect information about you at in-person events and through our website in an effort to improve your online experience and to communicate with you about our products, services, contests and promotions. As described in this policy, we may share your information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
What kind of information does The Q5 collect?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit our website, at an in-person event, place an order online or by phone, make an in-person purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online, by phone or in-person. We may combine all of this information with information about you that we acquire from our joint marketing partners or from unrelated third parties.
How does The Q5 use my information?
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your online experience
- To analyze trends and statistics
- To protect the security or integrity of our website and our business
- To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?” below.
Does The Q5 share my information?
We may share your personal information in the following ways:
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of The Q5 or others.
In the unlikely event of a sale or merger of The Q5, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How do I access or change my information?
You can review and change certain personal information related to your use of our website (such as your name and contact information). To access your information at the The Q5 website, simply sign in to your account (if applicable), and you will be able to edit your personal information in your account profile. You can also ask us to update your personal information by contacting us as described in the section entitled, “How do I contact you?” below. Please note that any request to update your personal information may take up to 10 days for your email request and two weeks for your postal mail request.
How do I make choices about receiving promotional communications?
The Q5 wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service as described in the section entitled, “How do I contact you?” below.
Please be sure to include your full name and the email address you used when you registered with or made a purchase from The Q5. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 10 days to process your email request and two weeks to process your postal mail request, during which period you may continue to receive communications from The Q5.
If you change your mind, you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or when you enter a sweepstakes or contest, or by contacting customer service.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
How does The Q5 protect kids’ privacy?
The Q5 is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 16 without prior verifiable parental consent. Our website is a general audience site and is not targeted to or intended for use by children.
Our website uses “cookies,” which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.
We may also use our own cookies to help determine which of our ads are shown to you on other websites. Please see the section below to learn more about behavioral or interest based online advertising that uses third party tracking technologies. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.
How is my information used for behavioral or interest-based advertising?
We may work with third-party companies that use tracking technologies (including cookies) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our site and your interaction with our advertising and other communications, and use this information to determine which ads you see on third-party websites and applications.
How do I know my personal information is secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https.”
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online at our website, please feel free to place your order with us by telephone at the number listed in the section entitled, “How do I contact you?” below.
What is “phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
I received a suspicious email from a Thw Q5 brand regarding an order I did not place. What should I do?
We are not aware of phony emails sent out under the The Q5 name; however, for your protection, do not click links or open any files attached to suspicious, unsolicited emails. If you believe your personal computer has been compromised as a result of the scam, please consult an IT professional.
What about links to other websites?
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of The Q5 who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us The Q5, P.O. Box 15344, San Luis Obispo, California 93406.
How do I contact you?
Toll Free: (866) 640-3484
P.O. Box 15344
San Luis Obispo, California 93406